Your DDA Compliance Requirements
Some compliance 'experts' would have you believe that 'reasonable steps' involve huge and expensive changes. This is not the case. The Code of Practice linked to the Disability Discrimination Act (DDA)states that what is 'reasonable' depends on a number of factors such as:
As long as you do your best to follow good practice, you don't have to fear the worst.
What you have to do
As a service provider, you must think ahead and continually look at how your services and premises can be improved for disabled people, if you are not sure what to do call us for advice on 0345 8910 326 or to request a DDA audit.
Areas you might consider include training, disability escape etiquette, steps and raised areas, entrances and exits, doors, gates, public facilities (counters, service desks, telephones, washrooms etc), light and ventilation, lifts and escalators, signage, marketing materials and your web site.
As a requirement you need to provide auxiliary aids that ensure your services can be accessed by disabled people. Some examples are listed below:
Loop induction system and tester
Visually impairedSigns and documents in large/clear print
Easy to use intercom
The Consequences of Non-Compliance
Courts will take into account preparations, planning and changes made by service providers when considering if they have met their legal obligations.